Terms of service
About GoodForm
GoodForm Pilates & Yoga sells yoga and Pilates equipment and accessories through goodformstore.com. Our legal business and contact details appear in our Legal Notice and Contact Information.
Orders and payment
Please check your products, selected options and delivery address before completing your order. You must provide accurate information and be authorised to use your chosen payment method.
Prices and currency
Our store’s base currency is Australian dollars (AUD). Check the currency, delivery charges and final total displayed at checkout before paying.
Product information
Please read each product’s description, dimensions, materials and selected options before purchasing. Colours can appear differently on different screens. This does not affect your rights if a product does not match its description.
Availability and errors
If we discover an availability problem or an error affecting your order, we will contact you to explain the available options. If we cannot supply an item, we will refund any payment taken for that item. We will not substitute products or charge an increased price without your agreement.
Delivery
Delivery charges and available destinations are shown at checkout. Please read our Shipping Policy for further details. Contact GoodForm if your parcel is delayed, missing or damaged so we can investigate with the fulfilment provider or carrier.
Returns and cancellations
Our Return and Refund Policy explains our 14-day change-of-mind offer and how to request a return or cancellation.
Using our website and products
Do not use this website for unlawful activity or interfere with its operation. Use products for their intended purpose and follow any supplied care and safety instructions.
Privacy
Our Privacy Policy explains how personal information is collected and used when you visit our website, contact us or place an order.
Consumer rights
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law and, where applicable, New Zealand’s Consumer Guarantees Act.
Changes to these terms
We may update these terms for future purchases. Changes will not remove rights relating to orders already placed.
Contact
For assistance, visit https://goodformstore.com/pages/contact.