Refund policy

14-day change-of-mind returns

You can request a return within 14 days of receiving your GoodForm order. Items must be unused, unworn and unwashed, in their original condition, with original tags and packaging.

Requesting a return

Contact us at https://goodformstore.com/pages/contact with your order number and the items you wish to return. We will provide the return address and instructions. Please contact us before sending anything back.

Return costs and refunds

For change-of-mind returns, customers pay return postage. Original delivery charges are not refundable. We do not charge a restocking fee.

After receiving and inspecting an eligible return, we will refund the item price to your original payment method and notify you. Your payment provider may take additional time to display the refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check whether fulfilment can be stopped. Once an order has been dispatched, a change-of-mind return can be requested under this policy.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or does not match its description, contact us with your order number and details of the issue. We will arrange the appropriate remedy and address reasonable return costs as required by applicable consumer law.

Your consumer rights

This voluntary policy is additional to your rights under the Australian Consumer Law and, where applicable, New Zealand’s Consumer Guarantees Act. The 14-day limit and change-of-mind conditions do not restrict those rights.